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You must complete the following steps one time only, prior to the first time you access your utility account information. Read this entire page or print it for easy reference during the registration process.
Information you will need to register
  1. A valid email address.
  2. Your utility billing account number. This is located at the top on your utility bill.
  3. The temporary PIN located on the top left-hand side of your utility bill under the service address. The image below shows the location of PIN number of 0000303177 on a sample utility bill.
    Utility Bill Showing PIN position These temporary PINs have been included on the utility bills as of December 14, 2007. A missing Online PIN# usually signifies that the account is already registered. Click on the "Forgot Password" link located in the left sidebar if you have forgotten your PIN.
Registration Process
  1. Enter your account number and the temporary PIN on the Utility Billing service main page (the account number must be entered exactly as shown on the utility bill with the dash and no spaces e.g.: 001234567-000789012).
  2. Click on the Sign-On button.
  3. On a successful sign in, you will be directed to the Account Registration page. Here you will enter a new PIN, confirm by entering the PIN again, enter a PIN hint, your e-mail address, and confirm by entering it a second time. The new PIN must have between 4 to 10 digits. It can be numbers, letters, or a combination of both.
  4. Click on the Submit button.
  5. Click on Exit. You will receive an e-mail shortly afterwards verifying the information submitted on the registration page. This email will contain your PIN, PIN hint and a link for you to click on to complete the registration process. Please save this confirmation email for future reference in the event you forget your PIN or PIN hint.
  6. When you click on the e-mail verification hyperlink, this will bring you to the Utility Billing main sign-on page where you can enter your Account # and the new PIN. Click on the Sign-On button to access your utility account information.

Click here to register now!

Having problems signing on? Please call the Utility Billing Customer Service: (805) 388-5325 during business hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m.  
Technical Information
Your computer must be set to the correct TIME and DATE for secure connections. You must use a Netscape version of 4.06 or greater. Your IE browser needs 128 bit encryption.